Hospital call center software that connects to your entire communication platform
Replace your outdated switchboard with an intelligent operator console that integrates with paging, secure messaging, on-call schedules, and your directory, all from one screen. Trusted by 2,200+ hospitals.
Too many systems, too many missed calls
Hospital operators juggle incoming calls, emergency dispatches, code activations, and physician lookups across multiple disconnected systems.
During high-volume periods or short-staffed shifts, calls get delayed, pages go to the wrong provider, and caller satisfaction drops. The Spok® operator console puts everything an operator needs on one screen.
What your operators can do with Spok
- Handle high call volumes without adding staff using intelligent routing that automatically sends each call to the right destination.
- Access paging, directory, on-call schedules, and messaging from a single operator screen. No more toggling between systems.
- Offload routine calls with Spok Voice Connect® speech recognition to free up operators for complex, high-value interactions.
- Route calls using real-time directory and on-call schedules so callers reach the right person on the first attempt.
- Track call handling metrics and response times with built-in reporting and quality management tools.
Connects to everything your operators need
Unlike generic call center software, the Spok operator console is purpose-built for hospitals. It integrates with industry-leading PBX and UCaaS vendors, plus directory, on-call scheduling, paging, and secure messaging.
When an operator takes a call, they can see who's on call, page the right provider, or send a secure message—all without leaving the console.
Built for hospital-specific scenarios
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Code Blue activation: Dispatch alerts to the response team instantly from the operator console.
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After-hours call routing: Automatically route calls based on real-time on-call schedules, even when the switchboard is unstaffed.
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Physician answering service: Provide after-hours and holiday phone coverage for your on-call physicians, integrating with on-call calendars and messaging/paging functions.
See how hospitals are modernizing their switchboards
"We wanted to make sure there’s a seamless connectedness across our systems—something that really allows us to connect on an individual level with our customers and within our team." -Gary Montoute, Director, IT Contact Centers, Orlando Health
Trusted by 2,200+ hospitals
Hospitals rely on Spok for hospital call center software.
70M+ messages delivered monthly
Our customers send over 70 million messages each month through their Spok solutions.
30+ years in healthcare
Decades of experience supporting hospital communication operations.
