Rewriting the contact center rulebook:
Why work-from-home is here to stay and how to manage it successfully

When the COVID-19 pandemic hit, 88% of businesses encouraged or required their employees to work from home. This trend continued into 2021 and 2022, with most organizations adapting to a new, more complex hybrid workforce. Likewise, many contact centers have evaluated more permanent remote working arrangements to support employee satisfaction and build more resilient business operations. It seems work from home is here to stay in a big way. How is your organization managing the transition to remote work?
Join Spok during this Greystone webinar to hear about how one such Spok customer handled the challenge of moving all of their contact center agents to a remote-work posture in approximately one week. This session will share four key strategies from their transition to remote work that continue to merit attention in 2022 and beyond. There were obviously some bumps along the way, but the team also discovered there were a great number of benefits to their employees and to the hospital as well. 

Presented in partnership with on December 14, 2022.

Available: On demand

Duration: 35 mins

Cost: Free


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Meet the expert

Jason Stanaland
Director, Customer Experience

Jason Stanaland is a trusted advisor to healthcare customers with 15 years of experience innovating, designing, deploying, managing, and supporting clinical communication solutions. He’s skilled in consulting, business development, customer experience, product management, and IT.  

Stanaland has managed and supported a large academic hospital’s Spok platform (Smart Console, Smart Web, Spok Mobile, Smart Speech/VRU, SpokAPI, e.Notify) to enable care team collaboration, contact center/answering services, codes, secure messaging/paging, and enterprise directory services.  

Stanaland has created a value-added service portfolio to ensure Spok can help customers get the most out of their investments in Spok products, have a better overall experience working with Spok, and drive real-world results. 

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