AONL 2021 On-demand Session:
Why secure messaging is key to clinical communication
Nurses often find themselves in challenging and chaotic environments.
Communicating in these situations should require little effort. A comprehensive secure messaging app streamlines workflows by integrating with directory information, clinical systems, the EHR, and on-call schedules. Receiving the right information at the right time enables clinicians to spend more time with their patients and less time on the logistics.
Join forward-thinking nurse leaders, Ashley Franks and Kiley Black, to learn how a secure messaging application helps nurses spend more time with patients and less time on the logistics. Plus, you’ll see a clinical scenario of a care team coordinating in complete synchronicity.
This 30-minute educational session was presented at AONL 2021 Virtual Conference in July 2021. AONL sessions focus on teaching nurse leaders to push innovations at their health care organizations and become stewards for health equity.

Available: On demand

Duration: 20 mins

Cost: Free

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Meet the experts

Ashley Franks, MBA, RN
Director of Clinical Sales Engineering, Spok, Inc.
Ashley is the director of clinical sales engineering at Spok. She has 15 years of experience in the clinical, pharmaceutical, and healthcare IT fields. Ashley has worked at the bedside as a cardiothoracic and ICU critical care nurse. Prior to joining Spok, Ashley held roles in clinical application management, nurse education, and patient adherence and outreach. She earned her MBA from the University of North Carolina Wilmington, her BSN from the University of Tennessee Health Sciences Center, and a BA from George Mason University.
Kiley Black, MSN, APRN, CNP
Director of Clinical Innovation, Spok, Inc.
Kiley Black is a board-certified adult and geriatric nurse practitioner. She has over 20 years of experience in nursing, serving in a variety of both clinical and non-clinical roles. Prior to joining Spok, Kiley was the director of scientific affairs and education supporting the operating room in the Medical Solutions Division at 3M. She earned her Bachelor of Arts in nursing from St. Olaf College, her master’s in nursing from Metropolitan State University, and is currently a DNP student at University of Missouri – Columbia. Kiley is a member of numerous organizations, including AONL, AANP, ACHE, and AMIA. She frequently speaks internationally and has published two book chapters.

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