2020 report

The state of healthcare communications

Trends and data from more than 600 healthcare professionals


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659 healthcare professionals surveyed | 3 major takeaways | 20+ statistics and trends

We surveyed more than 600 healthcare professionals in July 2020 from hospitals and health systems nationwide. As healthcare organizations plan for the future of communications, our hope is this report can help provide advice, guidance, and helpful information from peers.

This resulting report is an in-depth look at trends, challenges, and predictions for the future of healthcare communications on topics including:

Enterprise communications
Germ - COVID - @2x
COVID-19 and healthcare communications
Current challenges
Cloud Native
The role of cloud technology, and more

What's inside?