2021 report: The state of healthcare communications

We surveyed hundreds of healthcare professionals in July 2021 from hospitals and health systems nationwide. This resulting report is an in-depth look at trends, challenges, and predictions for the future of healthcare communications.

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What did 200+ healthcare professionals say about healthcare communications in 2021?

Spok has surveyed healthcare professionals each year since 2011 to assess how clinical communication is handled in their organizations, as well as the trends, challenges, and predictions shaping this critical capability. The 2021 survey indicates a milestone in understanding healthcare communication due not only to the long-term trends it reveals, but also because of the COVID-19 related changes that have emerged. 

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Healthcare Team Qs Transparent
Current communication challenges
Germ - COVID - @2x
The impact of COVID-19 on communication methods and gaps it created
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Burnout among
healthcare workers
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The future of healthcare communication