Clinical alerting software that routes the right alert to the right clinician
Reduce alert fatigue and accelerate clinical response with intelligent alert routing, automated escalation, and centralized alarm management. Trusted by 2,200+ hospitals.
The problem with clinical alerts today
Nurses receive hundreds of alerts per shift. Most are non-actionable, many are duplicates, and the critical ones often get buried in the noise. When every alarm sounds the same, clinicians tune them out and patient safety suffers.
Spok Care Connect® cuts through the noise by intelligently filtering, prioritizing, and routing only the alerts that require action to the clinician who needs to see them.
What sets Spok® clinical alerting apart
Most alerting tools are rigid, limited to a single delivery channel or a fixed set of inputs. Spok clinical alerting is built for flexibility. Connect any device, route alerts through any channel, and automate delivery based on the context of the alert.
When a critical lab result comes in at 2 AM, the system integrates with Epic care team roles, applies smart alerting logic, references on-call schedules and the enterprise directory, and delivers the alert to the right clinician on the right device. If they don't respond, it escalates. No manual intervention required.
What Spok clinical alerting delivers
- Routes critical alerts from EHRs, patient monitors, nurse call, and imaging directly to the responsible clinician's device.
- Reduces alert fatigue with intelligent filtering that suppresses non-actionable alarms and ensures critical alerts don’t get missed.
- Automates escalation so unacknowledged alerts are re-routed until someone responds so no alert falls through the cracks.y.
- Reaches staff on smartphones, pagers, Wi-Fi phones, and desktops —alerts go to the right device based on role and preference.
Who uses Spok clinical alerting
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Nursing leadership: Reduce alarm fatigue on the floor. Give nurses fewer, more meaningful alerts so they can focus on patient care.
- CIOs / IT directors: Consolidate alert routing from multiple clinical systems onto one platform. Fewer integrations to manage, one vendor to support.
- Clinical operations: Improve response times to code events, critical lab results, and rapid response activations with automated escalation.
Built for clinical safety and compliance
- Integrates with leading EHR, nurse call, and patient monitoring systems.
- Active and historical data views for every alert, including sender, recipient, delivery, acknowledgment, and escalation timestamps, to support audits.
- Configurable alert rules by unit, role, time of day, and severity level.
See how hospitals are reducing alert fatigue with Spok
"Having a single vendor, a single platform, is much more efficient for us. We don’t have to support multiple platforms, and our nurses and doctors will get their notices and their communication in one application, in one place.” - Darrell Messersmith, CMIO and CIO at Vail Health
Trusted by 2,200+ hospitals
Hospitals rely on Spok for physician on-call scheduling and clinical communication.
70M+ messages delivered monthly
Our customers send over 70 million messages each month through their Spok solutions.
30+ years in healthcare
Decades of experience improving hospital communication and patient care.
